Streamline end of contract and aim for full regulatory compliance

Wondle has been used by UK leasing companies for more than three years and has supported tens of thousands of consumers through the end-of-contract process. In live use, it has consistently delivered complaint reductions of around 30%, while also helping customers feel better informed and better prepared.

Completion depends on what is being asked, when it is introduced, and what value the customer sees in taking part. Where the journey is well designed, completion rates can reach the high 90s. Where participation is left entirely to free choice, lower response rates are more typical — but even then, it can still reach the customers most likely to benefit, particularly as only around half of vehicles usually have chargeable damage.

Yes. Wondle can be very helpful in escalation response packs because it shows the steps taken to create a fairer and more transparent process. Whether the customer used it or not, the fact that it was offered demonstrates proactive effort to inform and support them. In published complaint outcomes, that kind of evidence has helped support decisions not to uphold complaints.

Wondle is low-cost and highly scalable, which makes the business case straightforward. A single escalated complaint can cost hundreds or even thousands once handling time, customer service effort and formal resolution are taken into account. Alongside the customer experience benefit, Wondle can help reduce avoidable complaint cost while improving visibility and control.

Wondle supports more than complaint reduction. It also gives operational teams earlier sight of vehicle condition, helps repairs be identified and in some cases completed before return, and improves visibility of in-life condition across the fleet. That wider operational value helps different teams see a benefit, making internal support much easier to build.

One of the biggest causes of dissatisfaction at end of contract is misunderstanding. By engaging customers earlier with condition standards, likely outcomes and available options, Wondle helps reduce surprise and build confidence in the process. It gives customers clearer information, more time to act, and a better chance to choose the outcome that works best for them.